getaroom.com, new booking site from the founders of hotels.com

Internet veterans Bob Diener and David Litman have launched new hotel rooms booking site www.getaroom.com which promises some outstanding savings on room rates. These are the guys that founded Hotels.com back in the day. For their new venture, they're claiming that rates will be 50% lower than most, and at times even lower, meaning the rates would be the world's cheapest hotel room rates!

Even better, pricing and the property you'll be staying at are completely transparent (take that, PriceLine!). So when booking the traveler will have peace of mind and knowing that if a pool is necessary, a pool they'll get.


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There are three ways to save with getaroom.com:

  1. Everyday low rates for savings of 50 percent off regular rates
  2. Unpublished rates offering discounts for an additional 10 percent to 50 percent in savings
  3. Daily deals enable travelers to save yet another 10 percent to 40 percent off their hotel rooms compared to internet rates offered by other websites

Getaroom offers hotel rooms in only the most popular destinations and the properties that offer the best values. This means travelers can avoid the clutter and confusion of most other sites. There's even a U.S.-based call center if the online customer service isn't enough for the traveler.

Getaroom currently offers accommodations only in nine U.S. cities: Anaheim, Los Angeles, Boston, Orlando, Miami, San Diego, Chicago, New Orleans, San Francisco, Las Vegas, New York City and Washington, D.C. More cities should be added soon, we'd hope.

Have you used getaroom.com yet? If so, what's your opinion?

You should follow me on twitter here.

Last updated by Jack on 21 July, 2011 in Lodging.

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Comments

GETAROOM.COM IS A SCAM!!! Do not trust anything they say. In fact, they will charge you a $25 cancellation fee for booking over the telephone and cancelling within the hour! They will not inform you of this fee up front unless you specifically ask them about it. Also, they will charge you a one night room-rate cancellation fee if you cancel more than 72 hours after booking. No other travel website has such draconian, unpublished policies. DO NOT USE THIS SITE!

Mike R. on 14 March, 2010

Mike, calling it a scam because you were charged a fee you'd not been aware of (but which is clearly stated on their site) is a bit over the top. There are other sites out there with more relaxed terms and conditions, but few with such great deals.

Jack on 15 March, 2010

Well,100% aggre with Mike R. GETAROOM.COM IS A SCAM!!! Do not trust.

We use getaroom.com for hotel reservation When our son arrived to hotel, hotel did not have reservation and room was unavailable. Contacted with getaroom.com regarding bad service and refund, they promised to resolve within 48 hr. No refund so far. Open investigation with AMEX.

Alex on 05 April, 2010

Have had great service from getaroom.com use them all of the time. Never had an issue. Will continue to use them as long as they are around. In regards to the fee it says it on the website and it clearly states the cancel policy so nothing can be said there.

Sophia on 30 June, 2010

We (2 Germans )used getaroom for hotel reservation of [hotel name removed] in NY

for 7 nights.We couldn't sleep at all for 3 nights ,because hte hotel was so noisy and couldn't give us a different room.We informed getaroom, because the hotel promised us to agree the cancellation.Getaroom promised us ,not to charge all 7 nights.But back in Germany all nights were charged by the mastercard ,given with registration.They have cheated us.Be careful!

Dr.Ilona Gedigk on 05 September, 2010

Dr Ilona

I removed the hotel name from your comment as it's possibly slander. I have no way of knowing whether this comment is truthful or not.

I would recommend that if you're having a contractual dispute, contact your MasterCard issuer and dispute the charge. You WILL need any promises made in writing, and you should be able to get your money back without any hassle.

Everyone, this just highlights that if you buy pre-paid hotel rooms, you'll need to get any variation or change written down from the provider or website. You're entering a contract with the property, not the website, and need to keep that in mind. Basically, also remember that you're booking a bargain, and if you don't have any acceptance for compromises or cancellations, book at a higher price and have better cancellation options, OR better cause to complain.

You pretty much get what you pay for, especially now that hotels are squeezed. I'm not saying it's right, but that's how it is. A single-visit bargain basement price patron won't get the same service as a repeat visitor.

Jack

Jack on 06 September, 2010

I just checked out getaroom.com for the first time. The rates aren't a deal at all. You can get better rates directly from the hotel websites. There are other sites with much better deals. Don't waste your time.

Rob on 15 January, 2011

Hi Rob. I think that proves the point that it's always worth checking around for great hotel rates, and to call the property directly to simply ask for a discount!

Jack on 15 January, 2011

Used them to book an unexpected stay while waiting to get a flight out of Reno. Customer service was super friendly when I booked the room. The room was supposed to be a deluxe suite. Called customer service when my email confirmation showed us booked into a deluxe room. Customer service said all was fine and I was definitely paying for and getting a deluxe suite (seperate bedroom and living room). When I checked into the hotel, they said there was no such thing as a deluxe suite and I had paid for a deluxe room. As my in laws were staying with me, this was a very important detail to me. The hotel charged me $60.00 extra per night to get the suite and when I talked to getaroom customer service while checking in they said they had actually made a mistake on their side but I would have to pay the upcharge if I wanted the suite. If you ask me, that is bait and switch. They promised me a certain room for a certain price and that is definitely NOT what they delivered. Had I known what the real price would be I could have booked a different hotel or through a different service. Basically, getaroom said although it was their mistake it was my tough luck. When are companies going to be accountable for their own mistakes! Could never use this company in confidence.

Deana on 11 April, 2011

Readers' comments VERY informative!

C. Kaiser on 23 April, 2011

Comments are closed